Refund & Return Policy

Last updated: October 2, 2026

We want you to be completely happy with your purchase. If something isn’t right, our simple return policy has you covered.

Return Window

You may return any product within 30 days from the date of delivery. Refunds are also available within 30 days from the date of delivery.

Return Conditions

• The item must be unused and in the same condition you received it
• Gas-powered products must never have been filled with fuel or oil
• Battery products must be returned with the battery and charger
• All parts, accessories, manuals and original packaging must be included
• A Return Authorization (RA) number is required before sending any return

How to Start a Return

1. Contact us at info@woossox.com, +1 (937) 325-4016 or 24/7 live chat with your order number and reason for return.
2. We email you a Return Authorization (RA) number and the return address within 1 – 2 business days.
3. Pack the item securely in its original packaging and write the RA number on the outside of the box.
4. Ship the item with a trackable carrier and send us the tracking number.

Return Shipping Costs

For standard returns (for example, a change of mind or ordering the wrong model), the customer is responsible for return shipping costs. Large freight items must be returned by freight; we are happy to help you arrange a pickup at the carrier’s rate. If your item arrived damaged, defective or incorrect, Woossox pays all return shipping costs.

Restocking Fee

There is no restocking fee on any return.

Refunds

• Once your return arrives, we inspect it within 2 business days and email you the result.
• Approved refunds are issued to your original payment method within 5 – 7 business days.
• Because shipping is always free, there is no outbound shipping charge deducted from your refund.
• Your bank or card issuer may take a few extra business days to show the credit.
• Afterpay refunds are returned to your Afterpay account.

Damaged Shipment Procedure

1. Inspect your order when it arrives, before signing. For freight deliveries, note any visible box or product damage on the driver’s delivery receipt (for example: “box torn, deck dented”).
2. Take clear photos of the packaging, the shipping label and the damaged areas of the product.
3. Contact us within 48 hours of delivery at info@woossox.com, +1 (937) 325-4016 or 24/7 live chat with your order number and the photos.
4. Keep all original packaging until your claim is resolved.
5. We will send a free replacement part, a free replacement unit, or a full refund – your choice where stock allows. Woossox pays all shipping costs for damaged items.

Defective Product Procedure

1. Contact our support team at info@woossox.com, +1 (937) 325-4016 or 24/7 live chat with your order number and a short description of the problem.
2. Send photos or a short video showing the issue. Our technicians may walk you through simple troubleshooting first – many issues are solved in minutes.
3. If the product is defective within the first 30 days of delivery, you may choose a free replacement or a full refund. Woossox pays all shipping costs.
4. After 30 days, defective products are handled under our 3-year warranty: we repair the product, send replacement parts, or replace the unit, with parts, labor and shipping covered.
5. Once approved, we email you a case number and next steps within 1 – 2 business days.

Order Cancellation

You can cancel your order free of charge at any time before it ships. Cancellations are refunded in full within 3 – 5 business days. Once shipped, an order cannot be cancelled, but it can be returned within 30 days of delivery under this policy.

Exchanges

Want a different model? Return the original item under this policy and place a new order – this is the fastest way to get the product you want.