Shipping Policy

Last updated: October 2, 2026

Every Woossox order ships FREE. Here is everything you need to know about processing, delivery times and tracking.

Delivery Time

Processing time + transit time = total delivery time: 1 – 2 business days + 3 – 5 business days = 4 – 7 business days. Business days are Monday to Friday, excluding US public holidays.

Order Cut-Off Time

Orders placed and paid before 12:00 PM Pacific Time (PT), Monday to Friday, begin processing the same business day. Orders placed after the cut-off time, on weekends or on US public holidays begin processing on the next business day.

Free Shipping

Shipping is FREE on every order, with no minimum order amount and no hidden handling fees.

Where We Ship

We ship to all 48 contiguous United States. We do not currently ship to Alaska, Hawaii, US territories, PO boxes, or APO/FPO addresses.

Shipping Methods

• Parcel delivery (UPS, FedEx or similar) for leaf blowers, push mowers and smaller items – delivered to your door.
• Freight delivery for riding mowers, zero turn mowers, tillers and other large items – free curbside delivery by appointment. See our Freight Shipping Policy.

Order Tracking

When your order ships, you receive an email with your tracking number and carrier link. You can also contact our live chat team 24/7 for an update.

Address Changes

Address changes are possible until your order ships. Please contact us as soon as possible with your order number.

Damaged or Missing Deliveries

Please inspect your delivery when it arrives. Report any damage within 48 hours of delivery with photos. If tracking shows delivered but you cannot find your package, contact us within 48 hours and we will open a claim with the carrier.

1. Inspect your order when it arrives, before signing. For freight deliveries, note any visible box or product damage on the driver’s delivery receipt (for example: “box torn, deck dented”).
2. Take clear photos of the packaging, the shipping label and the damaged areas of the product.
3. Contact us within 48 hours of delivery at info@woossox.com, +1 (937) 325-4016 or 24/7 live chat with your order number and the photos.
4. Keep all original packaging until your claim is resolved.
5. We will send a free replacement part, a free replacement unit, or a full refund – your choice where stock allows. Woossox pays all shipping costs for damaged items.

Order Cancellation

Orders can be cancelled free of charge any time before they ship.

Returns

Returns are accepted within 30 days of delivery with no restocking fee. Return shipping is paid by the customer, except for damaged, defective or incorrect items. See our Refund & Return Policy.