Warranty & Replacement

Last updated: October 2, 2026

Every Woossox product is built to last and backed by our 3-year warranty.

Warranty Duration

Our warranty lasts 3 years from the date of delivery and covers the original purchaser of products bought from Woossox.com.

What’s Covered

• Engines and engine components (including carburetor, ignition and fuel system parts) that fail due to a manufacturing defect
• Electric motors, battery packs and chargers supplied with the product
• Transmissions, transaxles, hydrostatic drives, gearboxes and drive systems
• Cutting decks, frames, chassis, handles and welded structures
• Electrical components, switches, wiring, displays and LED lights
• Factory-installed parts that do not work as intended under normal use

What’s Not Covered

• Normal wear parts: blades, belts, tires, tines, spark plugs, air and fuel filters, grass bags, cables and bulbs
• Damage caused by misuse, abuse, accidents, overloading or neglect
• Damage from stale fuel, fuel with more than 10% ethanol, incorrect fuel mix or incorrect oil
• Damage from operating a gas engine without oil or with low oil
• Lack of routine maintenance as described in the owner’s manual
• Unauthorized repairs, modifications or non-genuine replacement parts
• Rental use or use outside the product’s intended purpose
• Normal cosmetic wear such as scratches, fading or rust from outdoor storage
• Normal battery capacity loss over time and with use
• Shipping damage that was not reported within 48 hours of delivery
• Products bought from unauthorized sellers

How to Make a Warranty Claim

1. Contact us at info@woossox.com, +1 (937) 325-4016 or 24/7 live chat.
2. Provide your order number, the product serial number, a description of the problem and photos or a short video.
3. Our technicians may help with troubleshooting first – many issues can be solved quickly over the phone or chat.
4. If the claim is approved, we repair the product, ship replacement parts or replace the unit. Woossox covers parts, labor and shipping for approved claims.
5. Claims are reviewed within 1 – 2 business days.

Replacement Within 30 Days

If your product is defective within 30 days of delivery, you may choose a free replacement or a full refund. Woossox pays all shipping costs.

Damaged on Arrival

Shipping damage is handled separately from the warranty and must be reported within 48 hours of delivery.

1. Inspect your order when it arrives, before signing. For freight deliveries, note any visible box or product damage on the driver’s delivery receipt (for example: “box torn, deck dented”).
2. Take clear photos of the packaging, the shipping label and the damaged areas of the product.
3. Contact us within 48 hours of delivery at info@woossox.com, +1 (937) 325-4016 or 24/7 live chat with your order number and the photos.
4. Keep all original packaging until your claim is resolved.
5. We will send a free replacement part, a free replacement unit, or a full refund – your choice where stock allows. Woossox pays all shipping costs for damaged items.

Defective Product Procedure

1. Contact our support team at info@woossox.com, +1 (937) 325-4016 or 24/7 live chat with your order number and a short description of the problem.
2. Send photos or a short video showing the issue. Our technicians may walk you through simple troubleshooting first – many issues are solved in minutes.
3. If the product is defective within the first 30 days of delivery, you may choose a free replacement or a full refund. Woossox pays all shipping costs.
4. After 30 days, defective products are handled under our 3-year warranty: we repair the product, send replacement parts, or replace the unit, with parts, labor and shipping covered.
5. Once approved, we email you a case number and next steps within 1 – 2 business days.

Keep Your Warranty Valid

• Follow the maintenance schedule in your owner’s manual
• Use fresh fuel (no more than 10% ethanol) and the recommended oil
• Use only genuine Woossox replacement parts
• Keep your order confirmation as proof of purchase

Assembling your product yourself, following the owner’s manual, does not affect your warranty.