Freight Shipping Policy

Last updated: October 2, 2026

Large and heavy items – riding lawn tractors, zero turn mowers, tillers and other oversized products – ship by LTL freight carrier. Freight shipping is FREE.

Delivery Time

Orders placed and paid before 12:00 PM Pacific Time (PT), Monday to Friday, begin processing the same business day. Orders placed after the cut-off time, on weekends or on US public holidays begin processing on the next business day.

How Freight Delivery Works

1. Your order is processed within 1 – 2 business days and picked up by the freight carrier.
2. You receive a tracking number by email.
3. The freight carrier calls or texts you 24 – 48 hours before delivery to schedule a delivery appointment.
4. The driver delivers the item on a pallet to the curbside or end of your driveway, using a liftgate truck where needed.

Curbside Delivery

Freight delivery is curbside. Drivers do not bring items into your home, garage or backyard, and do not unpack or assemble them. Please plan to have one or two helpers available to move the item.

Delivery Requirements

• A valid phone number so the carrier can schedule your appointment
• Someone 18 or older present to receive and sign for the delivery
• A delivery location reachable by a large truck
• No delivery to PO boxes or APO/FPO addresses

Missed Appointments

If you miss a scheduled delivery, the carrier will try to reschedule. Repeated missed appointments may result in extra carrier fees, which we will discuss with you before any charge.

Inspect Before You Sign

This step is very important for freight deliveries:

1. Inspect your order when it arrives, before signing. For freight deliveries, note any visible box or product damage on the driver’s delivery receipt (for example: “box torn, deck dented”).
2. Take clear photos of the packaging, the shipping label and the damaged areas of the product.
3. Contact us within 48 hours of delivery at info@woossox.com, +1 (937) 325-4016 or 24/7 live chat with your order number and the photos.
4. Keep all original packaging until your claim is resolved.
5. We will send a free replacement part, a free replacement unit, or a full refund – your choice where stock allows. Woossox pays all shipping costs for damaged items.

Freight Returns

Freight items can be returned within 30 days of delivery with no restocking fee. Return freight is paid by the customer, and we can arrange a pickup at the carrier’s rate. If the item arrived damaged, defective or incorrect, Woossox pays all return freight costs. See our Refund & Return Policy.