Frequently Asked Questions

Browse our products, choose the item you want and click Add to Cart. Go to your cart, click Checkout, enter your shipping and billing details and pay securely with Visa, Mastercard, American Express, Google Pay, PayPal and Afterpay. You will receive an order confirmation email right away.

Yes. You can cancel free of charge at any time before your order ships. Contact us at info@woossox.com, +1 (937) 325-4016 or live chat with your order number. Cancelled orders are refunded in full to the original payment method within 3 – 5 business days. Once an order has shipped it can no longer be cancelled, but you can return it under our 30-day Refund & Return Policy.

Yes, as long as your order has not shipped yet. Contact us as soon as possible with your order number and the new address. Once the order has shipped, we cannot change the address, but we will help you contact the carrier. We deliver only within the contiguous United States.

Yes. We offer FREE shipping to all 48 contiguous United States. We currently do not ship to Alaska, Hawaii, US territories, PO boxes or APO/FPO addresses.

Processing takes 1 – 2 business days and transit takes 3 – 5 business days, so total delivery time is 4 – 7 business days. Orders placed before 12:00 PM PT (Monday – Friday) start processing the same business day.

Riding mowers, zero turn mowers, tillers and other large items ship by LTL freight carrier on a pallet, with free curbside delivery. A liftgate truck is used where needed. See our Freight Shipping Policy for details.

Yes, for freight deliveries. The freight carrier calls or texts you 24 – 48 hours before delivery to schedule a delivery appointment, so please make sure your phone number is correct at checkout. Parcel deliveries (blowers, push mowers) do not require an appointment.

As soon as your order ships, we email you a tracking number and a link to the carrier’s tracking page. You can also log in to your account on Woossox.com or ask our live chat team for an update at any time.

Most products arrive mostly assembled. Push mowers and leaf blowers need only simple steps such as attaching the handle and grass bag (about 10 – 20 minutes). Riding and zero turn mowers need light final assembly such as the seat, steering parts or roll bar (about 1 – 2 hours). Gas engines ship without oil and fuel. See our Assembly & Installation Policy.

Yes. All Woossox cordless products – battery lawn mowers and cordless leaf blowers – include a lithium-ion battery. Gas riding mowers and gas models with electric start include the 12V starting battery. The exact battery is listed in the specifications table on each product page.

Yes. Every cordless Woossox product includes a compatible rapid charger in the box. Gas products do not use a charger.

Every product page has a What’s in the Box section listing exactly what you receive – for example the machine, grass bag, mulching plug, battery and charger, tool kit and owner’s manual.

Yes. Every Woossox product comes with a 3-year warranty covering defects in materials and workmanship. See our Warranty & Replacement page.

You can return any item within 30 days of delivery for a full refund of the product price, with no restocking fee. Items must be unused and in original condition and packaging. Contact us first to receive a Return Authorization (RA) number.

Take photos and contact us within 48 hours of delivery. For freight deliveries, please note any damage on the driver’s delivery receipt. We will send a free replacement part, a free replacement unit, or a full refund, and we pay all shipping costs.

For standard returns (for example, if you changed your mind), the customer is responsible for return shipping costs. If an item arrives damaged, defective or is the wrong item, Woossox pays all return shipping costs.

Refunds are issued to your original payment method within 5 – 7 business days after we receive and inspect your return. Your bank may need a few extra days to show the credit.